Support, Support, and More Support
If we ever move hosts on the KickoffLabs Blog I am pretty sure I know where we are going.
Great Mixergy interview of Jason Cohen (founder of WP Engine).
Lot’s of great parts (see Robert Bazinet’s blog post on the interview). The thing that jumped out to me most is his philosophy on support which is essentially: just make the customer happy.
This very much matches up with our approach to KickoffLabs.
Technology and features are great, but they are easily copied and duplicated. You cannot (in the long term) fake caring.